Refund Policy
Last updated: 2026-05-02
1. 7-day money-back guarantee (card subscriptions)
First-time subscribers on Monthly, Quarterly, or Yearly plans paid by card are eligible for a full refund within seven (7) days of the initial charge, provided:
- You have not taken more than 3 signals from the VIP channel.
- You have not promoted or redistributed our content.
- Your account is in good standing (no prior chargebacks).
Renewal charges after the initial period are not eligible for the 7-day guarantee — cancel auto-renewal from the Billing page before the renewal date if you do not wish to renew.
2. PromptPay one-time payments
PromptPay purchases of Quarterly or Yearly plans are non-refundable once the VIP invite has been issued. Because PromptPay does not support merchant-initiated refunds in the same way cards do, we cannot reverse the charge on our side.
If the VIP invite is never issued due to a fault on our side, we will refund the full amount manually on request within 30 days.
3. Service failures
If we fail to deliver signals for an extended period (more than 72 consecutive trading hours during a week the market is open), we may at our discretion extend your subscription period or partially refund. Contact [email protected] with the dates affected and we will respond within 3 business days.
4. How to request a refund
- Email [email protected] from the address on your account.
- Include the last 4 digits of the card (or the PromptPay reference ID).
- State the reason for the refund request.
- Approved refunds are issued to the original payment method within 5–10 business days (Stripe) after our approval.
5. Chargebacks
Please contact us first before initiating a chargeback with your card issuer. Chargebacks without prior contact will immediately forfeit access and may be disputed with supporting evidence (VIP activity logs, signed terms, etc.).